Six phases of digital engagement for government agencies

For millions of Americans, access to government information and services isn’t a luxury — it’s a necessity. Citizens seek government services for a variety of issues — from unemployment benefits, tax assistance and student loan applications, to getting help with housing, childcare or food. Every government agency starts its path toward digital engagement at different points. This ebook will help you determine which phase you’re in now and how to advance to the next. With the right strategy, you can quickly evolve your agency’s digital engagement.