General Dynamics IT fighting for lost FBI contract Weiquan Lin

A rival bested General Dynamics IT for an FBI help desk contract and the company is challenging how the evaluation was conducted.

General Dynamics IT has lost an incumbent contract to support an FBI call center.

The Chantilly, Virginia-based Enterprise Operations Center provides around-the-clock IT support to FBI personnel and operates across the top secret, secret, and unclassified domains.

Solicitation documents from GovTribe indicate the center handles between 1,200 and 2,000 calls each day.

ECS Federal won the $45.4 million contract in April and GDIT filed its protest on Friday. A Government Accountability Office decision is expected by Aug. 8.

GDIT claims that the evaluation was flawed and would have won if the evaluation had been conducted properly.

The contract was awarded as a task order under the GSA Schedule and has three tiers of services.

Tier one covers the service desk support. Tier two covers network operations, systems, and applications. Tier three are the solver groups, where problems escalated when issues can’t be solved quickly.

In addition to the Chantilly location, there is a mirror site in Dallas.