2023 Fast 50

29: Pearl Interactive Network, Inc.
Location: Columbus, Ohio
Annual growth rate: 43.1%
2022 Revenue: $40,280,930
2021 Revenue: $32,903,305
2020 Revenue: $34,799,074
2019 Revenue: $12,217,989
2018 Revenue: $9,617,165
Merry Korn, CEO
Number of employees: 1,000
Website: http://pinsourcing.com/
Lines of business: Pearl Interactive Network, Inc. (Pearl) is a HUBZone-Certified, Woman Owned Small Business specializing in multichannel contact center services supporting government healthcare and beneficiary services. Services include general inquiries, eligibility determination, enrollment, claims management, scheduling and referrals, nurse triage, care navigation, behavioral and family life counseling, financial and administrative services, and IT help desk support. Pearl supports interactions that require complex resolution while developing a personal emotional connection between the agent and caller. Founded in 2004, Pearl takes great pride in their hiring preferences for people living in economically challenged and HUBZone communities, people with disabilities, military spouses, and Veterans. Pearl operates across the nation, with employees in 29 states.
Major customers: Centers for Medicare & Medicaid Services (CMS) Veterans Health Administration (VHA) Veterans Benefits Administration (VBA) Defense Health Agency (DHA) – Tricare Department of Defense (DoD) – Personnel Readiness Health Resources and Services Administration (HRSA) Social Security Administration (SSA) Department of Education (ED) – Federal Student Aid (FSA)
Major contracts/projects: CMS Contact Center Operations VHA Community Care Network VBA Medical Disability Examinations Tricare Managed Care Support Services DoD Military Family Life Counseling DoD Behavioral Health Counseling HRSA National Vaccine Injury Compensation Hotline HRSA Provider Support Service Center SSA Ticket Program Manager ED-FSA NextGen Business Process Operations