TECH SUCCESS: Customer service solution zaps phone frustration

Genesys software cures what ails VA call centers

Ready for prime time

Voice over IP, the technology that uses Internet Protocol to transmit telephone calls over data networks instead of over the public switched telephone network, may be ready for enterprisewide deployments.

BUY LINES: Abdication not a sound management strategy

I wrote in this column recently of the concerns that many in the private sector have about proposals being considered by the congressionally mandated Acquisition Advisory Panel. Industry has made its concerns clear and has engaged in a robust, open dialogue with the panel about them.

Practice, practice, practice

Lessons from Katrina focus on planning and preparation

GSA juggles multiple contract opportunities

Despite twice extending the award dates for its $20 billion Networx procurement, the General Services Administration now wants to significantly beat its current deadlines, as it juggles several other lucrative telecommunications and IT contracts to be awarded over the next two years.

GTSI begins its makeover

GTSI Corp. Chairman Dendy Young has given up the CEO title as the value-added reseller shakes up its structure, including the lay off of about 10 percent of its workforce.

2007 forecast: modest growth

Despite a proposed fiscal 2007 presidential IT budget that remains relatively flat ? the overall increase is only 2.8 percent over last year's enacted levels ? IT contractors likely will continue to see plenty of business opportunities.

Find the right box for your data

Years ago, the Pentagon turned over huge amounts of raw data on the Vietnam War to the National Archives and Records Administration to be stored in perpetuity. But that wasn't the end of it.

DHS, DOD focusing on information sharing

Extracting and sharing data through modernization and infrastructure consolidation, and making better use of data collected through business processes, are priorities for the Homeland Security and Defense departments.

Input: DHS grabs greatest share of IT spending in fiscal 2007

The Homeland Security Department's IT department is capturing 44 percent of all new IT spending proposed by the White House for fiscal 2007, according to a new report from Input Inc.

Report: National Operations Center crucial for federal emergency response

The Homeland Security Department must set up a new National Operations Center to integrate federal agency response and give a unified view of disasters, the White House recommends in a report issued today.

GSA releases RFI in search of mid-sized businesses for Alliant

Aiming to attract vendors of all sizes to participate in its Alliant government IT services procurement , the General Services Administration is seeking industry input on whether specific aspects of the multibillion-dollar solicitation could be tailored for medium-sized businesses.

SBA preparing RFP for procurement, grants management apps

The Small Business Administration is looking for an off-the-shelf product that complies with federal e-procurement standards and can interface with FedBizOpps.gov.

GSA reviewing acquisition rules, needs feedback

The General Services Administration wants comments from government and industry on whether sections of the Federal Acquisition and the GSA Acquisition regulations need to be simplified.

IG: DHS intel systems lack information security controls

The Homeland Security Department cannot yet guarantee that its top-secret intelligence systems are out of reach from hackers, according to a new report from the department's inspector general, Richard Skinner.

NEWS ANALYSIS: Where have all the resellers gone?

Layoffs and executive shifts at GTSI Corp. are emblematic of more than just turmoil at one of the government market's most recognizable companies. GTSI's problems are the latest in a nearly decade-long slide in the classic government reseller business.

Feds seek input before soliciting Grants.gov integrator

The Health and Human Services Department is seeking industry input as it considers hiring a new systems integrator for the Grants.gov portal, one of the original E-Government programs.

GSA Internet video to illuminate Alliant strategy

The General Services Administration will post a video on the Internet Feb. 21 about its new strategy and timeline for the multibillion-dollar governmentwide Alliant Full and Open and Alliant Small Business procurements.

DHS slow to test U.S. Visit security, privacy controls: GAO

The Homeland Security Department has been so slow in assessing and testing basic system security and privacy controls for the U.S. Visit system that it may be jeopardizing the success of the program, according to the Government Accountability Office.

KForce acquisition opens government market

KForce Inc.'s $60 million acquisition of Pinkerton Computer Consultants Inc. heralds the entrance of a new player into the government IT space.