Cities have used 311 information lines and dedicated call centers for more than a decade to let citizens call in complaints about everything from trash pickup to stray animals.
Not long ago, investigators at the Louisiana Social Services Department would spend hundreds of hours poring over documents to uncover evidence of food-stamp fraud.
The federal government's IT spending will grow at a compound annual rate of 4.5 percent through fiscal 2007, as total IT investments hit $68.3 billion that year, compared to $59.8 billion in fiscal 2004.
OFPP and OMB's IT and E-Government Office will soon send a memo to agency officials reminding them that it is against the FAR to name a specific product in a procurement without a written justification.
E-government initiatives have been an effective tool for transforming government service, but they have failed to bring about the complete re-invention that many people expected during the early years, Accenture official says.
Representative from the federal government and the information technology industry yesterday unveiled a Web site to educate federal workers about the benefits of telecommuting and to calculate cost savings.
The Chief Information Security Officers Exchange brings together key stakeholders in federal IT security, Justice Department CIO Vance Hitch said Tuesday at FOSE.
Homeland Security Department Chief Information Officer Steve Cooper's announcement last month that his agency is collaborating with the Justice Department on a national data-sharing model may have had a familiar ring.
Information technology outsourcing is a tough sell in the state and local government market. An arena defined largely by the contract structure, scope and transition of ownership, IT outsourcing can be sidetracked and curtailed by obstacles ranging from turf issues and security concerns to labor unions and public opinion.
Systems integrators and several states are watching to see whether Texas will succeed with a groundbreaking project that involves outsourcing human services and Medicaid eligibility determination.
As attorneys representing American Systems Consulting Inc., or ASCI, we have a different view regarding GAO's decision in our client's contract protest. GAO's decision affirmed a simple holding: Agencies can use the simplified ordering procedures for GSA schedules, but only for those services listed.
The Government Accountability Office and the DHS Inspector General are raising warning flags on several big-ticket IT projects at the Homeland Security Department.
The General Services Administration's plan to reorganize the Federal Technology and Federal Supply services must go beyond the superficial merging of two organizations and improve the organization's overall value to agencies and industry, federal and private sector officials said.
