Buy Lines: Put the polish on your customer satisfaction

The Office of Management and Budget initiative to manage more effectively by using business cases has put more emphasis on acquisition strategies that measure results. In a world with performance-based contracts, we still measure results in the usual areas of cost, quality, delivery and customer satisfaction. It's in customer satisfaction that companies and agencies should be developing new approaches.

GSA offers new e-learning courses

The General Services Administration's Federal Supply Service created the Center for Acquisition Excellence, which will provide free online training on several GSA purchasing programs.

Mentor-protégé program changes

The Defense Department wants to change its Pilot Mentor-Protégé program so that the director of small and disadvantaged business utilization at each military department and agency can approve mentor firms and mentor-protégé agreements.

Veterans get set-aside program

The Small Business Administration has created a program that allows contracting officers to set aside federal contracts for service-disabled, veteran-owned small businesses.

Congress urges speedy security clearances

Congress this year may force the Defense Department to speed its process for granting security clearances to private contractors and government personnel who need access to classified information on the job.

Infotech and the Law: Domino effect hidden in changing size standards

The Small Business Administration has proposed revising its size standards mainly by moving to a system that determines a company's small-business status based solely on the number of employees.

PEC Solutions Inc.

Headquarters: Fairfax, Va.

Firefighter training

The Naval Air Systems Command needs mobile aircraft firefighting training devices to provide rescue and live fire training to Navy and Federal Fire Service personnel at its Training Systems Division in Orlando, Fla. It is looking for commercial, non-developmental devices to be used in training for aircraft crash rescue and firefighting.

AIDS research data

The Health and Human Services Department seeks a contractor to operate and maintain the biological data processing system for its Developmental Therapeutics Program, Division of Cancer Treatment and Diagnosis at the National Cancer Institute. The program is responsible for discovering and developing chemical and biological agents with potential use in the treatment of cancer and AIDS.

Air Force seeks medical support

The Air Force Materiel Command is looking for a vendor to provide systems-related services for its aeromedical services information management systems at the Population Health Support Division at Brook City Air Force Base in Texas. The contractor will offer programming, system analysis, data analysis, training and senior consulting services among other tasks. The contractor must also maintain and systematically enhance all the systems.

PEC aims to regain momentum

Is PEC Solutions Inc. poised to rise or decline?

Contractors caught under a microscope

Outsourcing faces greater scrutiny in the wake of the Iraqi prisoner abuse scandal.

Doing Business With Department of Veterans Affairs

Department of Veterans Affairs<br>810 Vermont Ave. NW<br>Washington, DC 20420<br>(202) 27305400

GAO: Limited progress made on defense EA

The Defense Department has made extremely limited progress in modernizing its business systems and implementing an enterprise architecture, GAO reported.

SBA extends comment time on small-biz standards

Proposed changes to the way the federal government defines small businesses draw 1,300 comments.

Doubt lingers over bona fide unaccredited schools

After two days of hearings in a Senate committee about diploma mill abuses, questions remained about how the government would treat credentials from unaccredited colleges that offer legitimate degrees.

GAO: Government bilked for fake degree fees

Investigators uncover more than $150,000 in federal payments to unaccredited schools on behalf of federal employees, and testify the true extent of improper payments likely is much larger.

Dispatchers urge passage of stalled E-911 bill

An organization representing the nation's public safety answering points wants the administration to support a bill that would help state and local governments upgrade their 911 services.

NIST offers guidelines for securing VOIP

Institute warns Voice over IP technology may introduce new security headaches for systems administrators.

Contractors caught up in Iraqi prisoner abuse scandal

Two of the nation's top IT defense companies are entangled in the Iraqi prisoner-abuse scandal that has sparked international outrage and caused a diplomatic crisis for the United States.