DOD, GSA switch out contractors for resource support program
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By
Ross Wilkers
Accenture's 2025 contract is cancelled as Leidos receives a new award to support 4.7 million services members and their families.
The Defense Department and General Services Administration have moved to replace Accenture, the lead contractor for Military OneSource -- a program for connecting service members and their families with resources on handling military life.
GSA is running this procurement on behalf of DOD and terminated the original award to Cognosante on Friday for cause, the agencies said in a notice to Sam.gov. Accenture’s U.S. federal subsidiary inherited the contract through its acquisition of Cognosante in May 2024 and proposals for the contract were due in October 2023.
Following the termination, GSA awarded a new contract to Leidos on Friday to take over technology and other support services for a program that covers 4.7 million participants.
Leidos’ contract has a ceiling of $456.3 million, GSA said in a separate award notice. The original contract with Cognosante covered a potential five-year duration, including an initial base year and up to four individual option years.
Military OneSource provides service members and their families with round-the-clock access to information, resources and counseling support. The Internet, telephone, email and artificial intelligence chatbots are among the communication channels available to users.
The lead contractor’s areas of responsibility include program management, call center operations and support, IT operations management, and strategic outreach.
Under the Federal Acquisition Regulation, contracting officers typically issue a cure notice and a show-cause letter to the contractor outlining problems with the program and expectations for remedying those issues. The contractor then usually has a minimum of 10 days, or longer if specified, to cure the problems.
GSA first awarded Accenture Federal Services/Cognosante the contract in July 2024, then undertook a corrective action after Leidos filed a protest claiming the agency did not fully consider the impact of that business combination.
AFS/Cognosante was re-awarded the contract in May 2025 at a $576.1 million ceiling and no protests followed.
Officials at Accenture Federal Services did not respond to our request for comment.