DHS chooses small biz for $178M enterprise IT contract
Gettyimages.com / Douglas Sacha
By
Ross Wilkers
Netizen will take on IT service desk responsibilities and others in support of the Federal Law Enforcement Training Center organization.
Netizen has won a potential 10-year, $178.6 million task order for enterprise IT support services to aid the Homeland Security Department in efforts to train federal law enforcement professionals.
Federal Law Enforcement Training Centers brings in students from DHS from at least 100 federal partner agencies and enforcement officers representing state, local and tribal governments. The FLETC organization was stood up in 1970 and was originally part of the Treasury Department, then moved over to DHS upon that department’s inception in 2003.
DHS awarded the Information Technology Delivery and Operations Support Services order on Thursday and received 29 proposals for it, according to Sam.gov records. Work will take place over one base year and up to nine individual option years.
The original sources sought notice from 2023 lays out how FLETC’s chief information officer directorate sought a company that could take on IT service desk responsibilities, support hardware and software acquisitions, deliver Microsoft 365 solutions, and help implement new IT service management practices.
Cybersecurity is also a priority area for the FLETC organization, given its portfolio of sensitive information and IT systems.
Netizen has been tasked to work with FLETC on ensuring IT systems comply with federal laws and policies, running a network operations security center, conducting cyber awareness training, and coordinating classified computing capabilities and secure communications.
Abacus Solutions originally was awarded the work in February 2020 under a five-year order, which DHS extended in March 2025 to give itself more time to award the recompete. DHS has obligated $31.5 million in volume to Abacus ahead of the current order’s planned March 31 sunset date, according to Deltek data.
DHS used the Multiple Award Schedules program to conduct this procurement, which took place over a two-phase evaluation process.
Netizen was founded in 2013 and is headquartered in Allentown, Pennsylvania. The service-disabled/veteran-owned small business touts its service lines as including software assurance, security control assessment validation, information security engineering, and risk and vulnerability assessments.